Horn Lake 311 tickets are generally reviewed during normal business hours, 8:00 a.m. to 5 p.m., Monday through Friday.
Purpose: The purpose and mission of this system is to enable greater efficiency, accountability and transparency into non-emergency services while maintaining the highest possible level of customer service. The list below shows what types of services you can request using this system.
How to Use This System: There are four steps to creating a service request ticket.
Log into the system or create an account – we need you to log in so that we know who you are, and so that we can respond to you more easily.
Select a Service Type – each service request type may be routed to a unique department or team member at the city.
Create a Request – Enter the information about your request, including the location of the issue.
Review and Submit – after describing your request, you can then review send the request your request and it will then be linked to your account in the system. You can then log into the Portal to manage your requests and see the progress of your request.
Find Me
Road Maintenance / Marking Request
Potholes and Street Defects
Date
Type
Status
Neighborhood
8/8/2025
Potholes and Street Defects
Assigned
Belle Meade
8/7/2025
Potholes and Street Defects
New
Ravenwood
Damaged Storm Drain ID: 1100 Status: Assigned
Long Term Solution In Progress
I have spoken to the Public Works Department about this matter. Several attempts have been made throughout the last year to clean up the ditch, but the vegetation prevents the necessary equipment from gaining access to the property. The Public Works Department is in the process of getting quotes for cleaning up the property and will update as soon as those are received.
Potholes and Street Defects ID: 1094 Status: Assigned
POT HOLES
Thank you for bringing this to our attention. Work orders have been submitted, and the potholes will be addressed promptly.
Potholes and Street Defects ID: 1092 Status: New
Trash in Stream ID: 1087 Status: Assigned
Site Conditions
Public Works Department Staff investigated the area and recorded current conditions of the storm drains at the intersection of Claridge Ct and Glider Cv. Sedimentation has occurred in each storm drain, limiting discharge capacity during rain events which results in increased ponding duration. Remediation methods are currently being discussed.
Public Works Notification
The Public Works department is sending someone out to the site to determine the best course of action to resolve the situation.
Damaged Storm Drain ID: 1080 Status: Feedback
Drainage
Thank you for sending us the photos. We’re currently waiting on a second quote from a contractor in order to present this matter to the board for review.
We appreciate your patience and will keep you updated as we move forward.
Flooding and Sewer Issues ID: 1053 Status: New Notes:
I (Steven Boxx) met with City Engineer (Vince M. with Neel Shaffer) at the address on Allen Drive yesterday around 9:30 am. We found the drainage from the East side of the road starts at a drain box at Dog meadows cove and goes south to a drainage ditch that heads south as well. Drainage ditch appears to not have the proper grade as it appears to go up hill. Some grade elevation shots will be done by Neel Shaffer to determine if correct flow can be achieved. If so, we will clear the ditch and the buried driveway culverts so that drainage can flow south. If not, we will explore other options for the storm water.
Drainage
I (Steven Boxx) met with City Engineer (Vince M. with Neel Shaffer) at the address on Allen Drive yesterday around 9:30 am. We found the drainage from the East side of the road starts at a drain box at Dog meadows cove and goes south to a drainage ditch that heads south as well. Drainage ditch appears to not have the proper grade as it appears to go up hill. Some grade elevation shots will be done by Neel Shaffer to determine if correct flow can be achieved. If so, we will clear the ditch and the buried driveway culverts so that drainage can flow south. If not, we will explore other options for the storm water.
Sewer
Flooding and Sewer Issues
Date
Type
Status
Neighborhood
5/30/2025
Flooding and Sewer Issues
New
Allen Subdivision
Damaged Storm Drain ID: 1100 Status: Assigned
Long Term Solution In Progress
I have spoken to the Public Works Department about this matter. Several attempts have been made throughout the last year to clean up the ditch, but the vegetation prevents the necessary equipment from gaining access to the property. The Public Works Department is in the process of getting quotes for cleaning up the property and will update as soon as those are received.
Potholes and Street Defects ID: 1094 Status: Assigned
POT HOLES
Thank you for bringing this to our attention. Work orders have been submitted, and the potholes will be addressed promptly.
Potholes and Street Defects ID: 1092 Status: New
Trash in Stream ID: 1087 Status: Assigned
Site Conditions
Public Works Department Staff investigated the area and recorded current conditions of the storm drains at the intersection of Claridge Ct and Glider Cv. Sedimentation has occurred in each storm drain, limiting discharge capacity during rain events which results in increased ponding duration. Remediation methods are currently being discussed.
Public Works Notification
The Public Works department is sending someone out to the site to determine the best course of action to resolve the situation.
Damaged Storm Drain ID: 1080 Status: Feedback
Drainage
Thank you for sending us the photos. We’re currently waiting on a second quote from a contractor in order to present this matter to the board for review.
We appreciate your patience and will keep you updated as we move forward.
Flooding and Sewer Issues ID: 1053 Status: New Notes:
I (Steven Boxx) met with City Engineer (Vince M. with Neel Shaffer) at the address on Allen Drive yesterday around 9:30 am. We found the drainage from the East side of the road starts at a drain box at Dog meadows cove and goes south to a drainage ditch that heads south as well. Drainage ditch appears to not have the proper grade as it appears to go up hill. Some grade elevation shots will be done by Neel Shaffer to determine if correct flow can be achieved. If so, we will clear the ditch and the buried driveway culverts so that drainage can flow south. If not, we will explore other options for the storm water.
Drainage
I (Steven Boxx) met with City Engineer (Vince M. with Neel Shaffer) at the address on Allen Drive yesterday around 9:30 am. We found the drainage from the East side of the road starts at a drain box at Dog meadows cove and goes south to a drainage ditch that heads south as well. Drainage ditch appears to not have the proper grade as it appears to go up hill. Some grade elevation shots will be done by Neel Shaffer to determine if correct flow can be achieved. If so, we will clear the ditch and the buried driveway culverts so that drainage can flow south. If not, we will explore other options for the storm water.
Stormwater
Damaged Storm Drain
Date
Type
Status
Neighborhood
8/20/2025
Damaged Storm Drain
Assigned
Kingston Estates
7/19/2025
Damaged Storm Drain
Feedback
Damaged Storm Drain ID: 1100 Status: Assigned
Long Term Solution In Progress
I have spoken to the Public Works Department about this matter. Several attempts have been made throughout the last year to clean up the ditch, but the vegetation prevents the necessary equipment from gaining access to the property. The Public Works Department is in the process of getting quotes for cleaning up the property and will update as soon as those are received.
Potholes and Street Defects ID: 1094 Status: Assigned
POT HOLES
Thank you for bringing this to our attention. Work orders have been submitted, and the potholes will be addressed promptly.
Potholes and Street Defects ID: 1092 Status: New
Trash in Stream ID: 1087 Status: Assigned
Site Conditions
Public Works Department Staff investigated the area and recorded current conditions of the storm drains at the intersection of Claridge Ct and Glider Cv. Sedimentation has occurred in each storm drain, limiting discharge capacity during rain events which results in increased ponding duration. Remediation methods are currently being discussed.
Public Works Notification
The Public Works department is sending someone out to the site to determine the best course of action to resolve the situation.
Damaged Storm Drain ID: 1080 Status: Feedback
Drainage
Thank you for sending us the photos. We’re currently waiting on a second quote from a contractor in order to present this matter to the board for review.
We appreciate your patience and will keep you updated as we move forward.
Flooding and Sewer Issues ID: 1053 Status: New Notes:
I (Steven Boxx) met with City Engineer (Vince M. with Neel Shaffer) at the address on Allen Drive yesterday around 9:30 am. We found the drainage from the East side of the road starts at a drain box at Dog meadows cove and goes south to a drainage ditch that heads south as well. Drainage ditch appears to not have the proper grade as it appears to go up hill. Some grade elevation shots will be done by Neel Shaffer to determine if correct flow can be achieved. If so, we will clear the ditch and the buried driveway culverts so that drainage can flow south. If not, we will explore other options for the storm water.
Drainage
I (Steven Boxx) met with City Engineer (Vince M. with Neel Shaffer) at the address on Allen Drive yesterday around 9:30 am. We found the drainage from the East side of the road starts at a drain box at Dog meadows cove and goes south to a drainage ditch that heads south as well. Drainage ditch appears to not have the proper grade as it appears to go up hill. Some grade elevation shots will be done by Neel Shaffer to determine if correct flow can be achieved. If so, we will clear the ditch and the buried driveway culverts so that drainage can flow south. If not, we will explore other options for the storm water.
Trash in Stream
Date
Type
Status
Neighborhood
8/1/2025
Trash in Stream
Assigned
Damaged Storm Drain ID: 1100 Status: Assigned
Long Term Solution In Progress
I have spoken to the Public Works Department about this matter. Several attempts have been made throughout the last year to clean up the ditch, but the vegetation prevents the necessary equipment from gaining access to the property. The Public Works Department is in the process of getting quotes for cleaning up the property and will update as soon as those are received.
Potholes and Street Defects ID: 1094 Status: Assigned
POT HOLES
Thank you for bringing this to our attention. Work orders have been submitted, and the potholes will be addressed promptly.
Potholes and Street Defects ID: 1092 Status: New
Trash in Stream ID: 1087 Status: Assigned
Site Conditions
Public Works Department Staff investigated the area and recorded current conditions of the storm drains at the intersection of Claridge Ct and Glider Cv. Sedimentation has occurred in each storm drain, limiting discharge capacity during rain events which results in increased ponding duration. Remediation methods are currently being discussed.
Public Works Notification
The Public Works department is sending someone out to the site to determine the best course of action to resolve the situation.
Damaged Storm Drain ID: 1080 Status: Feedback
Drainage
Thank you for sending us the photos. We’re currently waiting on a second quote from a contractor in order to present this matter to the board for review.
We appreciate your patience and will keep you updated as we move forward.
Flooding and Sewer Issues ID: 1053 Status: New Notes:
I (Steven Boxx) met with City Engineer (Vince M. with Neel Shaffer) at the address on Allen Drive yesterday around 9:30 am. We found the drainage from the East side of the road starts at a drain box at Dog meadows cove and goes south to a drainage ditch that heads south as well. Drainage ditch appears to not have the proper grade as it appears to go up hill. Some grade elevation shots will be done by Neel Shaffer to determine if correct flow can be achieved. If so, we will clear the ditch and the buried driveway culverts so that drainage can flow south. If not, we will explore other options for the storm water.
Drainage
I (Steven Boxx) met with City Engineer (Vince M. with Neel Shaffer) at the address on Allen Drive yesterday around 9:30 am. We found the drainage from the East side of the road starts at a drain box at Dog meadows cove and goes south to a drainage ditch that heads south as well. Drainage ditch appears to not have the proper grade as it appears to go up hill. Some grade elevation shots will be done by Neel Shaffer to determine if correct flow can be achieved. If so, we will clear the ditch and the buried driveway culverts so that drainage can flow south. If not, we will explore other options for the storm water.
