Horn Lake 311 tickets are generally reviewed during normal business hours, 8:00 a.m. to 5 p.m., Monday through Friday.
Purpose: The purpose and mission of this system is to enable greater efficiency, accountability and transparency into non-emergency services while maintaining the highest possible level of customer service. The list below shows what types of services you can request using this system.
How to Use This System: There are four steps to creating a service request ticket.
Log into the system or create an account – we need you to log in so that we know who you are, and so that we can respond to you more easily.
Select a Service Type – each service request type may be routed to a unique department or team member at the city.
Create a Request – Enter the information about your request, including the location of the issue.
Review and Submit – after describing your request, you can then review send the request your request and it will then be linked to your account in the system. You can then log into the Portal to manage your requests and see the progress of your request.
Find Me
Municipal Maintenance
Damaged Public Property
Date
Type
Status
Neighborhood
11/4/2025
Damaged Public Property
Assigned
Kingston Estates
Flooding and Sewer Issues ID: 1259 Status: Assigned Notes:
The sewer line was cleared with the Hydro Vac Jett. Will schedule a camera inspection, if possible, of the line. We will look and schedule the tap to be dug up and repaired if necessary, depending on camera inspection results.
Potholes and Street Defects ID: 1255 Status: Assigned Notes:
Assigning, to the street crew for repair.
Potholes and Street Defects ID: 1254 Status: Assigned Notes:
Will make an onsite inspection and develop corrective action. Further update once we are able to inspect the problem and determine if it is a simple repair or engineering is required.
Will schedule repair of drain with contractor and storm drain receptor.
Flooding and Sewer Issues ID: 1250 Status: Assigned Notes:
Public Works will make an inspection of the storm drain and develop a scope of repairing the drain separation.
Potholes and Street Defects ID: 1248 Status: Assigned Notes:
Assigning to Contractor for replacement of storm drain and repair of concrete.
Potholes and Street Defects ID: 1243 Status: Assigned Notes:
Assigned to street crew for repair.
Street/Road Defects ID: 1236 Status: Assigned
Potholes and Street Defects ID: 1232 Status: Assigned Notes:
Public Works will inspect to see what may be possible to correct issue.
Potholes and Street Defects ID: 1227 Status: Assigned
Potholes and Street Defects ID: 1223 Status: Assigned
Street Sign Replacement ID: 1220 Status: Assigned
Damaged Storm Drain ID: 1177 Status: Assigned
Updated Storm Drain Location
The damaged storm drain has been added to the list for repair. The Public Works Department will be notified that it needs to be repaired.
Damaged Public Property ID: 1129 Status: Assigned Notes:
Storm Drain Repaired. Waiting on Cities Engineers to complete the paving schedule.
Road Maintenance / Marking Request
Potholes and Street Defects
Date
Type
Status
Neighborhood
8/24/2026
Potholes and Street Defects
Assigned
Willow Point
8/24/2026
Potholes and Street Defects
Assigned
Apple Creek North
8/4/2026
Potholes and Street Defects
Assigned
Fairfield Meadows
7/24/2026
Potholes and Street Defects
Assigned
7/3/2026
Potholes and Street Defects
Assigned
Apple Creek South
6/29/2026
Potholes and Street Defects
Assigned
Shadow Oaks
6/27/2026
Potholes and Street Defects
Assigned
Belle Meade
Flooding and Sewer Issues ID: 1259 Status: Assigned Notes:
The sewer line was cleared with the Hydro Vac Jett. Will schedule a camera inspection, if possible, of the line. We will look and schedule the tap to be dug up and repaired if necessary, depending on camera inspection results.
Potholes and Street Defects ID: 1255 Status: Assigned Notes:
Assigning, to the street crew for repair.
Potholes and Street Defects ID: 1254 Status: Assigned Notes:
Will make an onsite inspection and develop corrective action. Further update once we are able to inspect the problem and determine if it is a simple repair or engineering is required.
Will schedule repair of drain with contractor and storm drain receptor.
Flooding and Sewer Issues ID: 1250 Status: Assigned Notes:
Public Works will make an inspection of the storm drain and develop a scope of repairing the drain separation.
Potholes and Street Defects ID: 1248 Status: Assigned Notes:
Assigning to Contractor for replacement of storm drain and repair of concrete.
Potholes and Street Defects ID: 1243 Status: Assigned Notes:
Assigned to street crew for repair.
Street/Road Defects ID: 1236 Status: Assigned
Potholes and Street Defects ID: 1232 Status: Assigned Notes:
Public Works will inspect to see what may be possible to correct issue.
Potholes and Street Defects ID: 1227 Status: Assigned
Potholes and Street Defects ID: 1223 Status: Assigned
Street Sign Replacement ID: 1220 Status: Assigned
Damaged Storm Drain ID: 1177 Status: Assigned
Updated Storm Drain Location
The damaged storm drain has been added to the list for repair. The Public Works Department will be notified that it needs to be repaired.
Damaged Public Property ID: 1129 Status: Assigned Notes:
Storm Drain Repaired. Waiting on Cities Engineers to complete the paving schedule.
Street/Road Defects
Date
Type
Status
Neighborhood
7/14/2026
Street/Road Defects
Assigned
Desoto Village
Flooding and Sewer Issues ID: 1259 Status: Assigned Notes:
The sewer line was cleared with the Hydro Vac Jett. Will schedule a camera inspection, if possible, of the line. We will look and schedule the tap to be dug up and repaired if necessary, depending on camera inspection results.
Potholes and Street Defects ID: 1255 Status: Assigned Notes:
Assigning, to the street crew for repair.
Potholes and Street Defects ID: 1254 Status: Assigned Notes:
Will make an onsite inspection and develop corrective action. Further update once we are able to inspect the problem and determine if it is a simple repair or engineering is required.
Will schedule repair of drain with contractor and storm drain receptor.
Flooding and Sewer Issues ID: 1250 Status: Assigned Notes:
Public Works will make an inspection of the storm drain and develop a scope of repairing the drain separation.
Potholes and Street Defects ID: 1248 Status: Assigned Notes:
Assigning to Contractor for replacement of storm drain and repair of concrete.
Potholes and Street Defects ID: 1243 Status: Assigned Notes:
Assigned to street crew for repair.
Street/Road Defects ID: 1236 Status: Assigned
Potholes and Street Defects ID: 1232 Status: Assigned Notes:
Public Works will inspect to see what may be possible to correct issue.
Potholes and Street Defects ID: 1227 Status: Assigned
Potholes and Street Defects ID: 1223 Status: Assigned
Street Sign Replacement ID: 1220 Status: Assigned
Damaged Storm Drain ID: 1177 Status: Assigned
Updated Storm Drain Location
The damaged storm drain has been added to the list for repair. The Public Works Department will be notified that it needs to be repaired.
Damaged Public Property ID: 1129 Status: Assigned Notes:
Storm Drain Repaired. Waiting on Cities Engineers to complete the paving schedule.
Street Sign Replacement
Date
Type
Status
Neighborhood
6/26/2026
Street Sign Replacement
Assigned
Kingston Estates
Flooding and Sewer Issues ID: 1259 Status: Assigned Notes:
The sewer line was cleared with the Hydro Vac Jett. Will schedule a camera inspection, if possible, of the line. We will look and schedule the tap to be dug up and repaired if necessary, depending on camera inspection results.
Potholes and Street Defects ID: 1255 Status: Assigned Notes:
Assigning, to the street crew for repair.
Potholes and Street Defects ID: 1254 Status: Assigned Notes:
Will make an onsite inspection and develop corrective action. Further update once we are able to inspect the problem and determine if it is a simple repair or engineering is required.
Will schedule repair of drain with contractor and storm drain receptor.
Flooding and Sewer Issues ID: 1250 Status: Assigned Notes:
Public Works will make an inspection of the storm drain and develop a scope of repairing the drain separation.
Potholes and Street Defects ID: 1248 Status: Assigned Notes:
Assigning to Contractor for replacement of storm drain and repair of concrete.
Potholes and Street Defects ID: 1243 Status: Assigned Notes:
Assigned to street crew for repair.
Street/Road Defects ID: 1236 Status: Assigned
Potholes and Street Defects ID: 1232 Status: Assigned Notes:
Public Works will inspect to see what may be possible to correct issue.
Potholes and Street Defects ID: 1227 Status: Assigned
Potholes and Street Defects ID: 1223 Status: Assigned
Street Sign Replacement ID: 1220 Status: Assigned
Damaged Storm Drain ID: 1177 Status: Assigned
Updated Storm Drain Location
The damaged storm drain has been added to the list for repair. The Public Works Department will be notified that it needs to be repaired.
Damaged Public Property ID: 1129 Status: Assigned Notes:
Storm Drain Repaired. Waiting on Cities Engineers to complete the paving schedule.
Sewer
Flooding and Sewer Issues
Date
Type
Status
Neighborhood
8/30/2026
Flooding and Sewer Issues
Assigned
Kingston Estates
8/20/2026
Flooding and Sewer Issues
Assigned
Crutcher Heights
Flooding and Sewer Issues ID: 1259 Status: Assigned Notes:
The sewer line was cleared with the Hydro Vac Jett. Will schedule a camera inspection, if possible, of the line. We will look and schedule the tap to be dug up and repaired if necessary, depending on camera inspection results.
Potholes and Street Defects ID: 1255 Status: Assigned Notes:
Assigning, to the street crew for repair.
Potholes and Street Defects ID: 1254 Status: Assigned Notes:
Will make an onsite inspection and develop corrective action. Further update once we are able to inspect the problem and determine if it is a simple repair or engineering is required.
Will schedule repair of drain with contractor and storm drain receptor.
Flooding and Sewer Issues ID: 1250 Status: Assigned Notes:
Public Works will make an inspection of the storm drain and develop a scope of repairing the drain separation.
Potholes and Street Defects ID: 1248 Status: Assigned Notes:
Assigning to Contractor for replacement of storm drain and repair of concrete.
Potholes and Street Defects ID: 1243 Status: Assigned Notes:
Assigned to street crew for repair.
Street/Road Defects ID: 1236 Status: Assigned
Potholes and Street Defects ID: 1232 Status: Assigned Notes:
Public Works will inspect to see what may be possible to correct issue.
Potholes and Street Defects ID: 1227 Status: Assigned
Potholes and Street Defects ID: 1223 Status: Assigned
Street Sign Replacement ID: 1220 Status: Assigned
Damaged Storm Drain ID: 1177 Status: Assigned
Updated Storm Drain Location
The damaged storm drain has been added to the list for repair. The Public Works Department will be notified that it needs to be repaired.
Damaged Public Property ID: 1129 Status: Assigned Notes:
Storm Drain Repaired. Waiting on Cities Engineers to complete the paving schedule.
Stormwater
Damaged Storm Drain
Date
Type
Status
Neighborhood
8/20/2026
Damaged Storm Drain
Assigned
Kingston Estates
3/16/2026
Damaged Storm Drain
Assigned
Desoto Village
Flooding and Sewer Issues ID: 1259 Status: Assigned Notes:
The sewer line was cleared with the Hydro Vac Jett. Will schedule a camera inspection, if possible, of the line. We will look and schedule the tap to be dug up and repaired if necessary, depending on camera inspection results.
Potholes and Street Defects ID: 1255 Status: Assigned Notes:
Assigning, to the street crew for repair.
Potholes and Street Defects ID: 1254 Status: Assigned Notes:
Will make an onsite inspection and develop corrective action. Further update once we are able to inspect the problem and determine if it is a simple repair or engineering is required.
